Specialist digital marketing support for Living Naturally and Pharmaforce, enabling your internal hire to focus on hands-on e-commerce administration and daily operations.
Explore the proposalThe job description combines hands-on administration with specialist digital work. Velocity will handle the agreed marketing, content, optimisation and reporting functions, allowing Living Naturally to recruit a practical on-site administrator for orders, stock, fulfilment, customer enquiries, catalogue updates, supplier coordination and internal administration.
Mari will lead 25 hours of marketing delivery each month, drawing on Velocity’s relevant specialists as needed. We will coordinate the work, use approved materials, complete agreed tasks and report clearly on progress and time used.
This covers both Living Naturally and Pharmaforce within the same allowance. One internal contact will consolidate priorities and approvals so the time is used where it matters most.
We will agree the monthly delivery plan, coordinate approvals and contributors, and track the work against the 25-hour allowance.
How the service worksThe 25 hours include planning, production, coordination, quality checks, revisions and reporting. We will confirm the monthly priorities and output volumes together before work begins.
Plan, edit and publish two search-optimised Health Hub articles per month using approved source material or contributor copy. Coordinate supplied podcast assets and website content, maintain the editorial calendar and prepare the monthly social team brief. The monthly newsletter includes copy, build, testing and scheduling. Original podcast production and external contributor fees are quoted separately.
Check both stores’ priority pages, campaign links and the buying process. Review product-page copy and visibility, and use available data to identify where shoppers leave without buying. Plan up to four simple website content updates and up to five approved product-page improvements per month across both brands, using existing tools and supplied assets. These can include promotion and campaign-page updates. Coordinate technical issues with the developer.
Review approved email lists and existing welcome, post-purchase, re-engagement and enquiry-routing processes. Prioritise cleaning up lists, grouping customers for relevant emails, or one small change to an existing automated process. New customer management systems, integrations and major automation builds are quoted separately.
Research relevant search terms, improve selected page titles, copy and links between pages, and use Google Search Console to flag pages that are not appearing correctly in search. Review available unpaid search traffic and sales data to choose the next improvements. Major technical fixes are quoted separately.
Use existing Google Analytics, store, email and search data for a concise monthly report: revenue, orders, the share of visitors who buy, average order value, product or category trends and campaign results where reliable. Include stock, returns or fulfilment measures if your team supplies suitable data. Recommend practical next actions.
Google and Meta campaign strategy, setup, audience optimisation, creative briefing and reporting can be commissioned as an additional service. Those activities require their own agreed scope and fee; media spend and creative production are separate. They are not part of this interim 25-hour allocation.
These quantities are starting planning targets within the same 25 monthly hours, not cumulative guarantees. At kickoff, we will validate the effort against the existing platforms, supplied content and approvals, then agree the deliverable schedule. If demand exceeds the allowance, we will agree a change in priorities or additional approved hours before proceeding. Extra newsletters, including a separate Pharmaforce edition, follow the same process.
We will agree the active tasks, owners and dates at the start of each month. Month one’s access and handover work forms part of the allowance.
Confirm access, approvals and work in progress. Set the first calendar and task plan, protect imminent campaigns and begin the recurring delivery rhythm.
Continue the newsletter, content, journey checks and reporting. Use the flexible hours on the most useful approved website, search or existing workflow improvements.
Continue delivery and document the working materials. If the hands-on e-commerce administrator is appointed, support the handover of any relevant tasks. Together we can then end the interim, extend it, or transition into a longer-term service agreement (SLA) with an agreed scope and fee.
Mari coordinates the agreed marketing work, specialist input, implementation and reporting within the allocation. We flag competing priorities and capacity early, and obtain approval before additional work.
Your team owns product and health accuracy, claims approval, pricing, email permissions and final publication approval. It also retains stock, payments, orders, fulfilment, returns and refunds, daily customer support, and social publishing and community management.
| Responsibility in the role | Velocity’s interim contribution | Living Naturally retains |
|---|---|---|
| 1. Online store and products | Selected marketing and product-page improvements, checks of the buying process, and technical issue coordination. | Daily store and catalogue administration, pricing, product data, availability and live chat coverage. |
| 2. Stock and packaging | Use supplied stock priorities when planning approved promotions. | Stock counts, purchasing, replenishment, inventory reconciliation and packaging. |
| 3. Orders and delivery | Review existing customer emails and report issues in the online buying process. | Payments, order processing, dispatch, couriers, returns and refunds. |
| 4. Customer service | Check existing enquiry routing and automated messages; recommend practical improvements. | Customer replies, complaints and qualified product or health advice. New service systems are a separate project. |
| 5. Brand content and Health Hub | Agreed planning, contributor briefs, editing, digital publishing, the newsletter and the social team brief. | Medical and product accuracy, claims approval, final sign-off, social content production and channel management. |
| 6. Performance and improvement | Digital marketing and sales reporting from existing reliable data, search improvements and prioritised recommendations. | Operational records and reliable stock, return and fulfilment data. |
| 7. Administration and information | Marketing task records, calendars, approval tracking and reporting of time used, using agreed account access. | Supplier, finance and purchasing administration; expenditure approvals and ownership of customer data. |
One monthly allocation gives you specialist marketing support, an agreed delivery plan and clear reporting. We will use the actual workload to recommend any change in capacity, with your approval before costs increase.
25 hours × R1,500 per hour, across both brands
All amounts exclude VAT. Monthly invoices are issued in advance.
Velocity will return by the end of this week, Friday, 16 October 2026, with the remainder of the six-month growth proposal, broken into four clearly scoped elements:
If you move to the longer-term SLA, the same 25 marketing hours are absorbed from the agreed transition date, with no duplicate charge. If an internal appointment changes the need after month three, those hours can be redirected to other agreed services within that SLA.
